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F.A.Q.

Customer Questions

How will you deliver my order?

Your order will be delivered to you through TCS Courier Service at the address you have mentioned as ship to address in your order. In case of Cash On Delivery order, the courier will collect the money in cash from you when he delivers the order.

How long will my order take to arrive?

Your order usually reached your doorstep between 1 to 3 working days from the date of order.

How much do you charge for shipping?

All Orders we ship are free of charge.

Do you allow exchanges or refunds?

Yes. We offer No Questions Asked Money Back guarantee! You can opt for a refund (less our shipping charges) or an exchange voucher. Your choice.

You reduced the price of an article after I purchased it. Am I entitled for a reduction in price?

If we reduce our price within 7 days of your purchase date, you are entitled for a credit voucher for the difference in value. Please send us an email quoting your order number, item purchased and difference in price and we will issue a credit voucher.

How do I use a voucher code that was issued to me?

You will see a field named “Credit Voucher” during your checkout. Enter the code in this field and you will get the promised discount or credit.

Can I open Cash on Delivery Package without making the payment to the Courier first?

No. You cant open the package without making the payment to the courier. We sell everything with a 07 Days No Questions Asked Money Back Guarantee. If you do not like anything, please return it and we will give you a refund (less the shipping charges) or an exchange voucher.

Do you offer international deliveries?

No, we do not offer international deliveries and shipments as of now.

What is your return and exchange policy?

  • We will happily accept any unworn, unwashed merchandise with original tags within 07 Days of purchase for a refund or an exchange.
  • Please return goods with a copy of the invoice and mention the reason for returning the items.
  • Customer needs to return the merchandise via traceable delivery i.e. courier or registered post on his own expense to our address. 
  • Exchange Voucher of the item’s invoice value will be given to the customer asking for an exchange. 
  • Delivery Charges will not be refunded. 
  • Refund requests will be processed within 3 days after receiving the return products.
  • All returns should be sent to 74-Chambeli Enclave The Four Season Housing Colony, Samundari Rd, Faisalabad.
  • For further queries about exchanges and returns, please contact us at info@a2zmall.pk